We are proud to share that we have been awarded the prestigious Platinum Trusted Service Award on Feefo for the fifth consecutive year.
Feefo is a global leader in verified customer reviews, and presents the Platinum Trusted Service Award to businesses that consistently demonstrate outstanding service.
Achieving Platinum Status requires businesses to maintain an average rating of at least 4.5 from a minimum of 50 reviews annually for three consecutive years at Gold Status. We first achieved Platinum Status in 2021 and have now done for the fifth consecutive year. Last year, we exceeded these standards by achieving an impressive 4.8 average rating from over 900 client reviews. We’re incredibly proud of this achievement.
This recognition highlights our ongoing commitment to delivering exceptional customer experiences, earning us the highest accolade on offer from Feefo.
Mark Wilkinson, Managing Director at Heritage Insurance, commented: “Receiving Feefo’s Platinum Trusted Service Award is a testament to our team’s dedication in delivering personalised service and expert advice, so it’s incredibly satisfying to see our clients acknowledge this. I’d like to extend a huge thank you to our clients for their trust and feedback, to our team for their hard work, and to Feefo for allowing us to strive to improve.”
Feefo’s CEO, Tony Wheble, also praised Heritage Insurance’s accomplishment: “It’s inspiring to see companies like Heritage Insurance consistently going above and beyond for their customers. The Trusted Service Awards celebrate companies that gather genuine feedback and use it to deliver exceptional customer experiences. The dedication shown by this year’s winners sets a benchmark for customer service excellence.”
This accolade embodies our company’s values: caring for our customers, working together as a team to achieve our goals, and enjoying the adventure along the way so that we can flourish.
Pictured: The Heritage Insurance values
